Privacy Policy

1. Who We Are

Business name: SpotlessHome

Website: spotlesshome.ae

Email: spotlesshomeae@gmail.com

Phone: +971 56 103 3839

SpotlessHome provides professional cleaning services for:

• Short-term rental properties
• Long-term residential properties
• Offices and commercial spaces

2. Information We Collect

2.1 Personal Information

We may collect the following personal data:

• Full name
• Email address
• Phone number
• Billing and payment information
• Property address and access details

2.2 Booking & Service Data

• Booking dates and times
• Type of service requested
• Cleaning preferences and notes
• Photos or reports related to service quality

2.3 Communication Data

• Messages sent via email, phone, WhatsApp, or website chat
• Customer support conversations
• Feedback, complaints, or reviews

2.4 Technical & Usage Data

• IP address
• Device type and browser
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your data for the following purposes:

• To provide and manage our cleaning Services
• To process bookings and payments
• To communicate service updates and confirmations
• To provide customer support (24/7)
• To improve our website, workflows, and service quality
• To comply with legal and regulatory obligations

We do not sell personal data.

4. Legal Basis for Processing

We process personal data based on:

• Performance of a contract (service delivery)
• Legitimate business interests
• Legal obligations
• Your consent (where required, e.g. marketing communications)

5. Data Sharing and Disclosure

We may share your data with:

5.1 Service Providers

• Cleaning staff or subcontractors (only information required to perform the service)
• Payment processors
• Communication and scheduling tools

5.2 Legal and Regulatory Authorities

If required by law, regulation, or legal process.

We do not share data with third parties for advertising resale purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze traffic and usage patterns
• Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide and manage Services
• Comply with legal obligations
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or alteration.

However, no online system can be guaranteed to be 100% secure.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

Requests can be made via email at spotlesshomeae@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of such third parties.

11. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. International Data Transfers

Your data may be processed or stored in the UAE or other jurisdictions where our service providers operate. We ensure reasonable safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our Services constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

SpotlessHome

• 📧 spotlesshomeae@gmail.com
• 📞 +971 56 103 3839